Service Charter
Capability
- I will deliver services that are within my capability, knowledge and skill to provide or I will refer you to another service so you receive the best possible care.
- As a Family Dispute Resolution Practioner, I am accountable to Resolution Institute
Professionalism
- I will respect your privacy and provide reliable authentic service to you.
- I will take your constructive feedback on board to improve my service
- I will be clear and realistic about timeframes and provide reliable services to you.
Communication
- I will be open and honest in my communication with you.
- I will provide you with accurate information always
- I will communicate availability and costs clearly to you.
High Standards
- I pride myself on setting high standards of service.
- Your feedback is important to improving how I provide effective services.
- I encourage you to provide feedback at any time.