Service Charter

Capability

• I will deliver services that are within my capability, knowledge and skill to provide or I will refer you to another service so you receive the best possible care.

• As an accredited social worker, I am accountable to the Australian Association of Social Workers (AASW) Practice Standards for Social Workers.

• As a Family Dispute Resolution Practioner, I am accountable to Resolution Institute

Professionalism

• I will respect your privacy and provide reliable authentic service to you.

• I will take your constructive feedback on board to improve my service

• I will be clear and realistic about timeframes and provide reliable services to you.

Communication

• I will be open and honest in my communication with you.

• I will provide you with accurate information always

• I will communicate availability and costs clearly to you.

High Standards

• I pride myself on setting high standards of service.

• Your feedback is important to improving how I provide effective services.

• I encourage you to provide feedback at any time. 

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